FAQ (Frequently Asked Questions)
As soon as you have a question, we will add it as needed.
If there is no description in the list, please contact us.
About your order
In principle, you can use a coupon for all products, but products that are eligible for sale may not be eligible.
Please understand in advance.
About payment
・ Credit card payment (installment payment & revolving payment is possible)
・ Convenience store payment
・ Bank transfer
・ PayPal
・ Payment (Pedi)
・ PayPay
・ LINE Pay
・ Rakuten pay
・ Apple Pay (Apple Pay)
・ Google Pay (Google Pay)
・ SHOP Pay (Shop Pay)
You can use these payment methods.
In installments and revolving payment only in the case of credit card payment by GMO Ipsilon.
Please note that bonus payment is not supported.
If you wish to pay in installments, select "Credit Card Payment (GMO Ipsilon)" on the check -out screen.Thank you for your cooperation.
* The number of divisions depends on your credit card company.
Both bank transfer and convenience store rulesWithin 3 days from the date of purchasePlease pay.
* Please note that after the payment deadline is passed, you will automatically cancel and cancel all orders afterwards.
About delivery
Regarding domestic delivery,Nationwide uniform ¥ 980 (including remote islands)Will be.
Regarding overseas delivery, the shipping fee varies depending on the residence area.
It is a system in which the shipping fee is automatically calculated by entering the customer's address on the check -out screen.
After confirming the payment of the customerShipped by Kuroneko Yamato Transport Takkyubin within 3 daysLet me do it.
In the case of overseas delivery, we support Japan Post (EMS) onlyI am.
In addition, you can specify the desired delivery date and time after the 4th day from the order date, so you can receive it on a convenient day.
* If there is no specification, it will be the shortest delivery.
* Some products may not be able to specify both the desired delivery date and the desired time zone.
* Please note that delivery may be delayed when the number of orders increases.
About return / exchange
Returns and exchanges due to customer's convenience are refused.
Damage and discoloration or damage associated with aging are not subject to defective or returned items on the web shop.
If you receive something different from your order due to the mistake of this shop, please be sure to contact us within 3 days after the product arrives.
We will immediately submit the replacement and redelivery procedure. (At that time, the return shipping fee is borne by this shop)
others
There is no actual store currently.
We apologize for the inconvenience, such as not actually seeing or trying on the product, but we would be grateful if you could understand it.
We will continue to focus on product photos and inquiries, so please feel free to contact us.
・Official LINE account
・ Instagram DM (direct message)
・ This shop email address: Vieuxetnouveau.shop.contact@gmail.com
・ Chat bot in the shop
Please feel free to contact us from the above.
I think the official LINE account is the fastest reply and smooth. (We are presenting "10%OFF coupon for all products" by registration)