Q & A (Frequently Asked Questions)

We update our responses as inquiries arrive.

We operate online exclusively.

There are no plans to open a physical location, now or in the future.

We understand that you cannot see items in person or try them on before purchase. We appreciate your understanding.

We remain committed to detailed photography and responsive communication, so please reach out with any questions.

These payment methods are available.

Installment payments are available only through credit card transactions processed by GMO Epsilon.

The number of installments depends on your card issuer.

Bonus payment is not available.

We apologize for any inconvenience.

Payment must be completed within 3 days of purchase for both bank transfers and convenience store payments.

Failure to pay within this period will result in cancellation.

¥980 nationwide, including remote islands.

We ship via Kuroneko Yamato or Japan Post within 3 days of payment confirmation.

You may specify your preferred delivery date and time from the 4th day after order placement, allowing you to receive your package when convenient.

We do not accept returns or exchanges at customer request.

Damage, discoloration, and wear associated with age—as noted in our product descriptions—are not considered defects and are not eligible for return.

If we send you the wrong item due to our error, please contact us within 3 days of delivery.

We will promptly arrange an exchange or reshipment at no cost to you.

Please reach out through any of these channels.

Our official LINE account typically offers the fastest and smoothest response. New followers receive a 10% discount coupon for all items.

Coupons apply to all items, including sale merchandise.

Questions & Answers