Q & A (Frequently Asked Questions)
* We will update it as soon as there is an inquiry.
① Do you have an actual store?
There is no actual store.
There are no plans to set up a real store in the future, so we will only be limited to web shops.
We apologize for any inconvenience, such as not actually seeing or trying on the product.
We will continue to focus on product photos and inquiries, so please feel free to contact us.
② What is the usable payment method?
- Credit card payment
- Convenience store settlement
- And paid (Pedi)
- Apple Pay (Apple Pay)
- Google Pay
- Shop Pay
- Bank transfer
- Paypal
You can use these payment methods.
③ Is it possible to pay in installments and revolving?
In installments, installment payments are possible only in the case of credit card payment by GMO Ipsilon.
* The number of divisions depends on your credit card company.
④ Is it possible to pay bonus?
Bonus payment is not possible.
We apologize for any inconvenience.
⑤ Is there a payment deadline for bank transfer / convenience store payment?
Both bank transfer and convenience store payment should be paid within 3 days from the date of purchase.
* Please note that the deadline will be canceled.
⑥ How much is the shipping fee?
It will be ¥ 980 nationwide (including remote islands).
How long does it take from purchasing to the product at hand?
After confirming the payment of the customer, we will ship it by Kuroneko Transport District Accommodation or Japan Post within 3 days.
In addition, you can specify the desired delivery date and time after the 4th day from the order date, so you can receive it on a convenient day.
⑧ Is it possible to return it?
Returns and exchanges due to customer's convenience are refused.
Damage and discoloration or damage associated with aging are not subject to defective or returned items on the web shop.
If you receive something different from your order due to the mistake of this shop, please be sure to contact us within 3 days after the product arrives.
We will immediately submit the replacement and redelivery procedure. (At that time, the return shipping fee is borne by this shop)
⑨ Where should I make inquiries?
- Official LINE account
- Instagram DM (direct message)
- Our shop email address: Vieuxetnouveau.shop.contact@gmail.com
- Chatbot in the shop
Please contact us here.
I think the official LINE account is the fastest reply and smooth. (All products 10%OFF coupon will be presented by registration)
⑩ Is it possible to use a coupon even for sale products?
You can use coupons for all products for sale products.